NannyPay2 for the Mac does not save payroll transactions. When I quit the software and open it again, my payroll transactions have disappeared. Please contact techsupport@nannypay.com to schedule a t ...

Although by default, Macs use the Apple Preview application for reading and manipulating “pdf” files, NannyPay2 requires Adobe Acrobat or the free Adobe Acrobat reader, to create and launch the Sch ...

When I try to backup NannyPay2, I get an error message. What do I do? The most likely cause of this problem is that you have not set up a backup folder. Typically, NannyPay2 asks you to choose a ...

I just bought a new computer and I want to move NannyPay2 to my new system. How do I do that? Make a backup of NannyPay2 on your old system and then move your backup files (“nannypay2.esc,” “da ...

My hard drive crashed so how do I install NannyPay2 on a new hard drive? Can I recover my payroll data? If you have external backups of your old hard drive, you should be able to recover your payroll ...

When I try to update my Windows installation of NannyPay2 Desktop, the installation fails and I receive an Error 5 Access Denied error, what do I do? Typically, this error occurs when the application ...

New to NannyPay? Below are two videos to help you get started.

Make sure you are using the latest version of NannyPay2 by selecting “Check For Updates” under the “Help” menu (Windows) or the “NannyPay2” menu (Mac). To re-register your software, you can use the ...

Please visit our contact page for product support information as well as our blog page where we often answer customer questions and offer tips and resources for household employers.

For self-employed parents, you may not have to use Schedule H to calculate and remit your nanny taxes if you chose to report employment taxes for your household employees along with your other ...