I would like to maintain the old NannyPay “classic” data files so I can refer to them in the future. How do I do that? So long as you are running a Windows computer or a Windows virtual machine on a M ...

NannyPay2 for the Mac does not save payroll transactions. When I quit the software and open it again, my payroll transactions have disappeared. Please contact techsupport@nannypay.com to schedule a t ...

Although by default, Macs use the Apple Preview application for reading and manipulating “pdf” files, NannyPay2 requires Adobe Acrobat or the free Adobe Acrobat reader, to create and launch the Sch ...

When I try to backup NannyPay2, I get an error message. What do I do? The most likely cause of this problem is that you have not set up a backup folder. Typically, NannyPay2 asks you to choose a ...

I just bought a new computer and I want to move NannyPay2 to my new system. How do I do that? Make a backup of NannyPay2 on your old system and then move your backup files (“nannypay2.esc,” “da ...

My hard drive crashed so how do I install NannyPay2 on a new hard drive? Can I recover my payroll data? If you have external backups of your old hard drive, you should be able to recover your payroll ...

Make sure you are using the latest version of NannyPay2 by selecting “Check For Updates” under the “Help” menu (Windows) or the “NannyPay2” menu (Mac). To re-register your software, you can use the ...

Please visit our contact page for product support information as well as our blog page where we often answer customer questions and offer tips and resources for household employers.

The Nanny Tax Laws seem complicated and expensive, and I really can’t afford to pay them. Don’t most people just pay “under the table” anyway? Although household employment tax laws certainly add an ...

What state taxes do I owe as a household employer, and will NannyPay help me with state taxes? You will need to do some initial “legwork” to understand the specific requirements of your particular sta ...